SHIPPING AND DELIVERY
We are proud to offer shipping and delivery services currently to over 40 counties. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the country.
How do you ship packages?
We will choose the most suitable and cost efficient method for shipping your order based on your location. Deliveries outside of Nairobi CBD will be delivered by Fargo Courier or G4S while urgent orders in Nairobi will be delivered by a rider.
Do you ship countrywide?
Yes. We provide shipping and delivery to over 40 counties around the country. However, there are some locations we are unable to ship to. If you happen to be located in one of those counties we will contact you.
How long does shipping take?
Shipping time varies by location, contact us for best estimates.
If a product you would like to purchase is out of stock contact us with the product description and we will order it for you and deliver it within 14-28 days after payment.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 4 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of the254deals (i.g. delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://the254deals.com/the254deals.com
*You can submit refund requests within 24 hours after the guaranteed period for delivery (see above) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice nylon travel cases.
Travel bags of good quality, smooth neat lines. Really liked. I recommend the product. Thank you very much to the store.
looks good. Can’t wait to try.
Satisfied with the product. No problem at all.
Fast delivery and the product arrived well packed.
These cubes are amazing! Great for packing your clothes before putting in to Luggage!
Perfect! The quality for price is very good, i would totally recommend!
perfect!!
The colors as shown and very good. Expected the depth to be more in the cubes however you can still fit alot in them and they are great for having you luggage organised.
Excellent only the closures are soft but the quality is superior!
Very beautiful handbags, inscription upside down. I really liked
It is good than I thought! I like it
Satisfied. Product as described. Only wish I bought another set.
The store is sociable, sent the order on the same day, the delivery was very fast! On quality-everything as expected, on this money everything suits me. Comfortable handbags, now in the suitcase will be order. Thank you!
Just as described, double zippered... good quality
Great! Perfect size for the carry on luggage. If you want one for check-in luggage I suggest you buy two sets!
Wonderful color exactly as expected. Zippers seem somewhat delicate but do not snag or stick whatsoever and all bags zip fine all the way around. These 6 will not fill up a standard luggage size but fit perfectly in most small carry-on size bags, but with a pair of jeans or some extras they'd work great in anything. Excellent value.
Excellent product and great service! Very satisfied. Thank you!