We are proud to offer shipping and delivery services currently to over 40 counties. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the country.
We will choose the most suitable and cost efficient method for shipping your order based on your location. Deliveries outside of Nairobi CBD will be delivered by Fargo Courier or Easy Coach while orders in Nairobi and its environs will be delivered by a rider.
Yes. We provide shipping and delivery to over 40 counties around the country. However, there are some locations we are unable to ship to. If you happen to be located in one of those counties we will contact you.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 4 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (30 days for orders from our international store www.essentials4outdoor.com, and Pre-orders - not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 7 days after the guaranteed period for delivery (see above) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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